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Complaints Policy

Our Commitment

At The Proper Van Company, we aim to provide a professional, straightforward and reliable service at all times.
If something has gone wrong or you are unhappy with any aspect of our service, we encourage you to contact us so we can attempt to resolve the issue promptly and fairly.

How to Make a Complaint

Complaints can be made by:

Please include:

  • Your full name
  • Contact details
  • Details of your complaint
  • Any supporting information

Complaint Handling

We will acknowledge complaints as soon as reasonably possible and aim to investigate and respond promptly.
Where complaints relate to finance products or regulated financial services arranged through third- party providers, customers may also need to contact the relevant finance provider or broker directly.

Resolution

We will always aim to resolve complaints fairly, professionally and as quickly as possible.

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Complaints Policy

By submitting a business finance enquiry, you agree that The Proper Van Company may share the information needed to handle your request with an appropriate finance partner, who may contact you about your enquiry. Please see our Privacy Policy.

No obligation. A TPVC van specialist will contact you to discuss availability and pricing. By submitting this form, you agree that The Proper Van Company may contact you about your enquiry. Please see our Privacy Policy.

The Proper Van Company acts strictly as an introducer for the purposes of Business Asset Finance exclusively for Limited Companies, PLCs, and partnerships of four (4) or more partners. We are not authorised or regulated by the Financial Conduct Authority (FCA) for credit broking. Therefore, we do not provide credit introductions or credit broking services to individuals, sole traders, or partnerships of three (3) or fewer partners.

Dial Our Helpline:

0330 043 4611