Our Commitment
At The Proper Van Company, we aim to provide a professional, straightforward and reliable service at all
times.
If something has gone wrong or you are unhappy with any aspect of our service, we encourage you to
contact us so we can attempt to resolve the issue promptly and fairly.
How to Make a Complaint
Complaints can be made by:
- Your full name
- Contact details
- Details of your complaint
- Any supporting information
Complaint Handling
We will acknowledge complaints as soon as reasonably possible and aim to investigate and respond
promptly.
Where complaints relate to finance products or regulated financial services arranged through third-
party providers, customers may also need to contact the relevant finance provider or broker directly.
Resolution
We will always aim to resolve complaints fairly, professionally and as quickly as possible.
